Term and Condition

Our Terms of Service is written to protect our clients and ourselves as well as to ensure we deliver a stable, reliable and quality product/service. Therefore, once you made payment to any of our product/service, you are agreeing to our terms of service. In the event of breach of policy, we will do our best to work with our clients but we will also take a firm line when necessary to protect other clients and our network. 21 Media Agency reserve the right to suspend or cancel client’s access to any or all services provided by us if it is decided that the account has been inappropriately used. Our TOS includes the following categories :
  • With the payment of your order, you will be deemed to have read and agree to our TOS.
  • Balance payment must be cleared within 7 days once our job is done or else the service we provided will be inactive.
  • You are required to respond in 24 hours if there is an abuse complaints made to your website.
  • You are responsible for your own content and must not use our service for illegal and prohibited purpose by the laws of Malaysia.
  • We reserve the right to disable any material from your website that is reasonably deemed unacceptable.
  • We reserve the right to suspend your account if prohibited material is discovered.
  • Our website link will be placed on your footer area for marketing / trademark purpose.
  • Job will be considered done if the delay (The duration is 7 days) comes from the customer after we have given the draft of work.
  • If client wanted to make changes or add on different information of those that have been given to us earlier, amendment without major edit will be given for maximum 2 times only.
  • For hosting change we just give the html file website.
  • Not all package have access to editor/admin.
  • We did not give cPanel access to client to protect our security, our network, premium theme/plugin.
  • Violation of TOS may lead to account termination with or without notice.
  • The change terms and conditions can be made with or without notice.
  • SPECIAL REFUND POLICY FOR SOCIAL MEDIA MARKETING :

    Our ads package guaranteed the ads generating result, as if the result wasn’t good we will stop it to make amendments then only let it run again. The result is judged averagely, for example if the objective of the ads is message, we will then focus on cost per message to judge if the result is healthy. We have a cut off point for every campaign, other than doing the ads graphic, content and upload the ads, our package include daily check on ads performance to ensure amendments are made when necessary. But if it’s regarding to sales, we hope you understand that your side need to follow up on the enquiry to convert the ads result to sales. Our refund policy valid only when the ads is not performing until the end of the campaign, we would proceed with refunding you 50% (RM 300).

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Disclaimer

21 Media Agency will not be held responsible for any damages you or your business may suffer. 21 Media Agency makes no warranties, be it expressed or implied, for services rendered. 21 Media Agency assumes no liability for disruptions or improper operation of its equipment or software for any reason, including but not limited to, vandalism, theft, phone service outages, Internet disruptions, human error, extreme or severe whether conditions or any other causes in the nature of “Acts of God” or force majeure. In no case will client be entitled to recover damages from 21 Media Agency.
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